Refund policy

Returns/Exchanges

Our return policy last 24 hours once shipping has been completed and confirmed. If 24 hours have gone by since your shipping confirmation, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund or exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item that is returned more than 24 hours after delivery will only be eligible for exchanges. No refunds

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mynostalja.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges/Replaced
We do not exchange skin and hair care products. Items can be replaced if they are defective or damaged. Send us an email at info@mynostalja.com with a picture of the defective product. 

Apparel exchanges: 

Send us an email at info@mynostalja.com and send your item to: 9505 Warwick Blvd Newport News,VA 23601

Shipping
To return your product, you should mail your product to: 9505 Warwick Blvd Newport News VA ,23601

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.